Refund & Exchange Policy

At [Vibe & Looks], we take pride in our high-quality stitching and craftsmanship. Every piece undergoes a thorough quality check before dispatch. However, in the rare case that you receive a defective stitched item, we are happy to assist you with the following policy:

Quality Assurance Guarantee: If you receive a stitched item with a manufacturing defect, we will gladly offer a replacement or store credit after verification.
Eligibility for Refund/Exchange:
- The defect must be reported within 24 hours of delivery.
- The product must be unused, unwashed, and in its original packaging with all tags attached.
- Customers must provide clear photos/videos of the defect for verification.
Refund Process:
- Once the defect is verified, we offer a free replacement or store credit.
- In exceptional cases, a full refund may be issued at our discretion.
- Refunds will be processed within 7 business days using the original payment method.
- Only got refund if you contact throug gmail with proper name Order Number and Video Proof.
Non-Refundable Cases:
- Minor variations in color or fabric texture due to screen resolution or lighting.
- Damage caused by improper handling or washing by the customer.
- Custom-stitched or altered items (unless proven defective).

We are committed to ensuring the best experience for our customers. For any concerns, please contact our customer support team at [vibelooksofficial@gmail.com].